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US: (844) 722 7838 INTL: (847) 894 3210
US: (844) 722 7838 INTL: (847) 894 3210
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BW Easy Returns

BW Easy Returns
Steps to return:
  • Check Eligibility below
  • If you are eligible for return, click here to access our returns portal
  • Login to the portal using the order number and zip-code, email or phone number
  • Follow the steps in the portal and submit your return request
  • If your return request meets the eligibility criteria, you will receive an email with an RMA and a pre-paid return label.
  • Ship the return item(s) back in the original shipping box
  • Once the return has been received, your account will be credited for the cost of the item minus a 10% restocking fee.

RETURNS ELIGIBILITY

Badminton Racquet/Pickleball Paddle Returns

  1. Rackets can be returned within 30 days of the invoice date as long as they are unused and the original plastic from the handle is intact. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.
  2. Pickleball Paddles can only be returned in the same condition in which they were received. Plastic wrap on the handle (if one was applied) has to intact
  3. Please do not remove the plastic film wrapped around the grip if you intend to return the racket.
  4. Once the plastic grip is removed the badminton racket is considered used and hence cannot be returned.

Shuttlecock Returns

  1. Shuttlecocks are ineligible for returns. Return requests for shuttlecocks will be rejected.

Shoe Returns

  1. Shoes can be returned within 30 days of the invoice date as long as they are unused. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.
  2. Tags have to be intact. Once the tag is removed the shoes will be considered used and hence cannot be returned.
  3. There cannot be any noticeable wear and tear or signs of use on the shoes.
  4. Please make sure shoes do not have any sock fuzz/lint, human or pet hair, dirt, or any other foreign substances before returning them.

Apparel Returns

  1. All apparel can be returned within 30 days of the invoice date as long as they are unused. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.
  2. You can try on shirt, skort or short for fit and sizing in an indoor environment. Once worn outside, apparel is ineligible for returns.
  3. Tags have to be intact. Once the tag is removed the apparel will be considered used and hence cannot be returned.

Bags, Nets, Accessories (Grips, Strings, Towels, Stencil, Pickleball balls,  Returns)

  1. All Accessories including bags, nets, strings, stencil, towels, grips. pickleball balls are ineligible for returns. Return requests for these items will be rejected.

Call us at (844) – RACQUET (722-7838) and our friendly customer service staff will be happy to assist you.

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